Your concerns matter.
We’re here to listen.

If you are dissatisfied with any aspect of your experience, we encourage you to tell us. We take concerns seriously and aim to handle complaints fairly, promptly and respectfully.

Ravenscourt Currencies Limited operates as a business introducer. Foreign exchange and payment services for customers introduced by Ravenscourt Currencies Limited are provided solely by Sciopay Ltd.

Complaints about Ravenscourt’s own communications or introducer service should be raised with Ravenscourt. Where your complaint concerns Sciopay’s services, we will promptly pass the relevant details to Sciopay and explain the next steps. You may also contact Sciopay directly through its published complaints procedure.

You can complain by telephone on 0121 769 3735, by email at complaints@ravenscourtcurrencies.co.uk, or by post to our published address. You do not need to use the word “complaint”. Please tell us what happened and how we can contact you.

Preferred email address: complaints@ravenscourtcurrencies.co.uk

By post: Ravenscourt Currencies Limited, Suite 201F, 60 Frederick Street, Birmingham, B1 3HS.

We will record your complaint and acknowledge it within 24 hours. We handle concerns about our own communications and introducer service.

Where your complaint concerns Sciopay’s services, we will promptly pass the relevant details to Sciopay and explain the next steps. You may also contact Sciopay directly through its published complaints procedure.

Where your complaint concerns Sciopay’s services, we will promptly pass the relevant details to Sciopay and explain the next steps. You may also contact Sciopay directly through its published complaints procedure. Ravenscourt does not determine the outcome of complaints about services provided by Sciopay.

For information about how to complain to Sciopay and its complaint-handling process, please visit Sciopay’s Complaints Procedure.

If you remain dissatisfied with Ravenscourt’s response to a complaint about our own communications or introducer service, please explain your remaining concerns to us at complaints@ravenscourtcurrencies.co.uk.

For complaints about services provided by Sciopay, a referral to the Financial Ombudsman Service may be available, depending on the complainant’s eligibility, the nature of the complaint and applicable time limits. Please consult Sciopay’s published complaints procedure and the Financial Ombudsman Service’s published procedures and eligibility information for the relevant requirements. Sciopay’s published procedure alone does not determine eligibility.

This information does not establish eligibility for complaints about Ravenscourt’s own service.

We will handle information provided in connection with a complaint with appropriate care and confidentiality. For further information, please refer to our Privacy Policy.

We value feedback and use complaints to identify opportunities to improve our communications, client relationships and internal processes.

You can complain by telephone on 0121 769 3735, by email at complaints@ravenscourtcurrencies.co.uk, or by post to our published address.

For general enquiries, please email info@ravenscourtcurrencies.co.uk. Where your complaint concerns Sciopay’s services, we will promptly pass the relevant details to Sciopay and explain the next steps. You may also contact Sciopay directly through its published complaints procedure.